FREQUENTLY ASKED QUESTIONS
At Jersey Gowan, we offer significantly lower prices than traditional retailers because we ship your jerseys directly to your doorstep. By operating exclusively online, we eliminate several cost factors, including:
- Middlemen
- Rent and utilities
- Employee overhead
This streamlined approach enables us to provide high-quality jerseys at exceptionally economical prices.
You should receive a confirmation email within 24 hours of placing your order. If you don’t see it in your inbox, please check your spam or junk folder. Tracking numbers and instructions are typically emailed to you within 7-10 business days after your purchase, though they may arrive sooner. If you still haven’t received your confirmation email or tracking details, please contact us at [email protected]. It’s possible there was an error in the email address provided during checkout. In such cases, we’ll gladly send your order information manually.
Our jerseys are delivered in pristine, brand-new condition with exceptional quality! If your experience falls short of these standards, please don’t hesitate to reach out to us. We are committed to ensuring your complete satisfaction with both our jerseys and your overall experience!
The printing and font for the jerseys are customized and team-specific! They are not generic designs. Your jersey will feature the exact same style as the one worn by the players on the field!
Patches are additional decorative elements that symbolize the competition a team is part of. These are typically placed on the sleeves of the jersey. For instance, the Champions League patches are a popular choice! Please note that patches are optional and should not be mistaken for the team’s official emblem or crest, as the emblem/crest is already included by default.
For the best care and to extend the lifespan of your jersey, we recommend hand washing and air drying.
If you choose to use a washing machine, always follow the care instructions provided on the garment tags. These instructions are designed to minimize stress on the fabric. You’ll also find additional washing tips and recommendations in the product descriptions on our website!
By adhering to the laundering directions, your apparel can last for years. Most sportswear typically requires a cold water wash to prevent fading. To protect printed designs such as names, numbers, and patches, turn the apparel inside-out before washing.
When drying, avoid tumble dryers, as heat and agitation can shrink the fabric and damage printed elements. While some tags may suggest “tumble dry low,” hang drying or laying the apparel flat is gentler and helps preserve its quality. Lightweight sportswear generally dries quickly when air dried.
Avoid ironing over logos and patches, as high heat can scorch the fabric and ruin the prints. For best results, stick to hand washing with a mild detergent and air drying whenever possible.
WASHING INSTRUCTIONS:
- Do not bleach
- Do not tumble dry
- Do not dry clean
- Touch up with a cool iron
- Machine wash cold
With standard shipping, your order will typically reach you within 14 to 21 days. We truly appreciate your patience as both our team and the shipping carriers work diligently to ensure your package arrives as quickly as possible and in perfect condition.
If your size isn’t visible in the dropdown menu, it means we are currently out of stock in that size. At Jersey Gowan, we’re actively working to expand our range of XXL and larger sizes based on customer requests. While we aim to offer a wide variety of sizes, some items are unfortunately unavailable in larger options. All available sizes are displayed on our website. Be sure to check back regularly, as we frequently restock sizes that have sold out.
We provide a convenient size chart with approximate measurements for all our products. Since each jersey has its own unique style and design, the measurements may vary slightly from those in the chart. If you’re concerned about sizing, we recommend choosing 1-2 sizes larger than your usual t-shirt size to ensure a better fit, especially for customized jerseys.
For your peace of mind, we offer a hassle-free return policy for most items. If you order the wrong size, you can exchange any non-customized item in its original condition. However, please note that all sales of customized items are final. For additional information, we encourage you to review our return policy.
If an item is listed on our website, it is typically available for shipping. However, we cannot guarantee the availability of every item at the time your order is processed. While we frequently update our inventory throughout the day, there may be rare instances where an item appears in stock but has already sold out. We sincerely apologize in advance for any inconvenience this may cause.
If an item in your order is unavailable, we will promptly notify you via phone or email. The remaining in-stock items will be processed and shipped as usual. Thank you for understanding!
Custom or made-to-order products are available for immediate purchase, but the processing time within our facility depends on the current order volume. This applies to items personalized with names, numbers, or patches. Choosing express delivery will reduce shipping time but will not affect the in-house processing duration. All in-stock items in your order will be held at our warehouse until the customized products are ready for shipment. Please note, all sales on customized items are final!
To prevent fraud, we verify that the billing address and card verification value (CVV) you provide match the details your credit card company has on file. For quicker processing, please ensure your billing and shipping information is accurate and complete. Our orders are processed through an automated billing and shipping system. If our system cannot process your order, we will contact you via phone or email for verification. We appreciate your understanding as we implement these extra security measures to protect you.
We sincerely apologize if your package arrived in damaged condition. While we strive to ensure safe delivery, accidents can occasionally happen beyond our control. Please reach out to us within 10 days of receiving your order and email us photos of the damaged item. We will promptly file a claim with the carrier and make sure your jersey Gowan is replaced as quickly as possible!
The jerseys available for sale are all fan version replicas. Unfortunately, we do not have player version jerseys in stock.
We do not impose taxes on your orders, and you should not incur any extra charges from customs. However, please be aware that customs policies may change in your country, though this is very rare. You will be responsible for any customs fees that may be applied by your country, if applicable.